Value Add

Smart Hands and Eyes

CMC Networks' Smart Hands and Eyes (Professional Services) provide support to customers requiring emergency, ad-hoc, planned and route maintenance in all CMC Networks' supported countries.

Partner technicians are on call at any given time of the day, every day. With CMC Networks’ Professional Services, customers can respond more efficiently and quickly to emergencies, reduce travel time, improve up-time, reduce the overall cost of infrastructure management and maintenance. CMC Networks’ hourly service plans and volume discounts are uniquely designed to support customers when trying to reduce infrastructure management costs.

Managed Logistics support

With years of experience and an integrated support structure, CMC Networks provides logistics support for all network equipment requirements and warehousing and remote implementation.

By combining CMC Networks’ products such as Carrier Ethernet, MPLS VPN, OneMPLS, Internet, Professional Services and Managed Logistics, CMC Networks provides an efficient, one stop turn-key solution for all network requirements and infrastructure needs.

The following outlines the services provided by CMC Networks:

Equipment

• Hardware replacement or installations
• Procurement of equipment, x86 white boxes to support C-RAN deployment
  (alternative equipment can be sourced on a case by case basis)
• Provide logistical and warehousing support for our C-RAN deployment
• Shipping, receiving and delivering equipment
• Warehousing of equipment
• Racking and stacking equipment
• Configuration of C-RAN equipment (configuration of alternative equipment can be done with the assistance of the customer)

Professional Services

• Racking and stacking equipment
• Field services support on a time and material basis
• Moving or securing network cables
• Network router, switch configuration and software updates
• Server refreshers and reboots
• Power cycling
• Inventory management and labelling
• Network Audits (physical and logical)